Shipping Policy:

At Dr. Brillante, we want to make your shopping experience as convenient and enjoyable as possible. That's why we offer free shipping on qualifying orders. Here's everything you need to know about our shipping process:

Free Shipping Details:

- Hong Kong: Enjoy free shipping within Hong Kong when your order totals US$65 (HKD 500) or above.
- International: For customers outside of Hong Kong, we provide free shipping on orders of US$255 or above.

Efficient Shipping Process:

Once you place an order, we prioritize getting your product to you swiftly. As soon as your order is ready for shipping and leaves our warehouse, we'll send you an email notification containing your tracking number and a link to track your order's progress. We understand how important it is for you to stay informed.

Estimated Delivery Times:

Please refer to the following estimated delivery times based on your order's destination. The estimated delivery time begins counting business days from the date your order leaves our warehouse:

- Hong Kong: You can expect your order to arrive within 1-3 business days.
- Asia (excluding Hong Kong): Orders from most countries across Asia typically arrive within 7-15 business days.
- Non-Asian Countries: For orders outside of Asia, the estimated delivery time ranges from 10-28 business days, depending on your specific region.

Please note that these are approximate delivery times and may vary due to factors beyond our control, such as customs procedures or unforeseen logistical delays. We appreciate your understanding and patience in such cases.

Business Days and Communication:

Our shipping estimates are based on business days, which include Monday to Friday. Please note that public holidays and weekends are not included in these estimates. If you haven't received a notification within two weeks of your purchase, please don't hesitate to contact us or email admin@drbrillante.com. We will promptly provide you with an update and work to resolve any fulfillment and delivery issues. Your satisfaction is our priority.

COVID-19 Impact:

At Dr. Brillante, we take environmental sustainability seriously. Our products are produced in small batches to minimize our ecological footprint. However, due to the global COVID-19 pandemic and ongoing supply chain challenges, there may be slight delays in delivery times. These delays are location-specific and subject to evolving local government restrictions. We will keep you informed of any changes whenever possible. We sincerely appreciate your understanding and patience regarding possible pandemic-related delays.

Incorrect Shipping Address Disclaimer:

If you realize that you've provided an incorrect shipping address, please contact us immediately. We will do our best to amend the shipping details whenever possible. However, if your order has already been processed and shipped with an incorrect address, please note that there may be an additional processing fee to cover the cost of reshipping the order to the correct address.